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Need to return your wedding band or diamond?
No problem! Returns are easy - read how below.
If your new wedding band doesn’t seem to fit perfectly, please read the Sizing section below before returning it for a refund or exchange. If you need to return your wedding band for any other reason, skip the Sizing section below and go straight to the Returns and Exchanges section.
Sizing
If you feel you need to resize your ring by only 1/4 or 1/2 size, please consider the following: A 1/4-1/2 size alteration is actually a very small change. Unless the ring is just a tiny bit too snug or too loose, you may not feel the difference on your finger with such a small alteration. Sometimes it takes a few days for your fingers to get used to the fit and feel of the ring, so to save you the hassle of returning a ring only to find out that it really was ok, we recommend that you wear the ring for at least 48 hours—and longer if you have the time--before making a final judgment on whether or not to have the ring sized. Fingers actually change size throughout the day and are affected by both physical activity and temperature. Wearing the ring for a few days will help you determine if it really needs a slight sizing adjustment and may save you the minor inconvenience of returning it.
Please click here if you need further help in determining your ring size.
If you determine that you still need to have the ring sized, we are happy to help you with that.
Returns and Exchanges
All returns and exchanges are handled via e-mail. Please fill out the form below to obtain an RMA (Return Merchandise Authorization) number. All fields are required. You will be emailed an RMA number within 24 hours (except weekends). All returns must be received within 30 days of the date we shipped your order and be in the original e- Wedding Bands packaging (i.e. jewelry box or silk bag) and must not exhibit signs of excessive wear or mistreatment. Please see our Guarantee if you have additional questions.
A full merchandise refund will be issued within three days of receipt of acceptable returned merchandise, less original shipping costs (if the FREE shipping option was selected for the original shipment, there will be a charge of $12 to cover the original shipping costs) and any applicable refinishing fees.
Sometimes things don't work out like you hope. Fortunately we make things easy!
"I am so grateful to your customer service. The rings were perfect but the groom wasn't. Your people were friendly and helpful. With all the cancellations and returns I had to do, you really stand out. You went out of your way to be helpful, and the refund was prompt and more than fair. Thank you so much." - Kate R.
e- Wedding Bands is not responsible for loss or damage of return shipments. Please insure and package carefully!
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